The record is hosted. The desk is still yours.
Scanners, card readers, network and workstations are still yours. An eligibility check times out at the counter while the vendor’s status page says green.
Medical practice IT in Dallas-Fort Worth
8:05. Twelve patients. Every chart has to open.8:05. Twelve patients. Every chart has to open.
We trace missing results and failed transactions, and look after the computers, scanners and connections your staff depends on.
We trace missing results and failed transactions, and manage the equipment your staff depends on, from the front desk PC to the scanners and card readers. If ransomware locks the charts, the backup needs to be kept apart from those systems.
Book 15 minutes with Billy
We’re accepting new clients.
Server down? Locked out? Call (817) 265-5000.
Or ask Billy a question
Billy Dunn
Book 15 minutes with me. You leave with my cell.
Trevor, your BDunn tech, checking last night’s off-network backup
Billy Dunn
Founder since 1989. Book 15 minutes with me and you leave with my cell.
Your software, connected to the rest of the office.
We’ve worked with these systems in medical practices. We look after the computers, network, access and connected equipment behind them, and work with the software vendor when an issue crosses systems.
EHR and practice management
- Elation EHR
- eClinicalWorks
- athenaOne
- Tebra / Kareo
- DrChrono
The EHR blames the lab. The lab blames the interface.
And the interface belongs to a company nobody has a number for. We make those calls. Your practice manager already has a job.
Ask us to make the callWhat we check first, from the counter to the EHR.
Who carries the claim after you click Send?
In February 2024 the Change Healthcare attack stopped many providers from processing claims, according to the American Hospital Association. We write down which clearinghouse carries your claims and what a second route would take.
Your EHR vendor backs up the EHR.
Scanned documents, the fax archive, imaging workstations and your biller’s spreadsheet may sit outside it. CISA notes that many ransomware variants try to find and delete or encrypt accessible backups. We keep backups separate and test the restore ourselves.
HIPAA, on the IT side
We sign a Business Associate Agreement before we touch anything. Then we check who can get in and what they can reach.
Four things we check
Guest access
Guest Wi-Fi belongs on its own network. We test that it can’t reach the computers that hold patient records.
Documentation and recovery
We write down what runs where, who has access and how it comes back. Then we test the restore.
Daily safeguards
A full SOC watches your computers 24/7/365. Multi-factor sign-in, email filtering, patching, and backups kept apart from everyday access, with restores tested.
Audits
We do your yearly security risk analysis and keep the IT evidence ready: who has access, multi-factor, encryption, backups and restore tests, patching, the incident log. When an auditor or your insurer asks the IT questions, we answer them or join the call. We help with the IT policies and staff training too.
AI in a medical practice
Money hiding in the billing data
About $186,000 turned up and about $112,000 was collected. Billing staff checked and corrected each eligible claim.
How it worked
An eight-provider practice figured collections were down because insurers were paying less. That’s what everyone assumes. We pulled authorized exports from their athenahealth system, clearinghouse reports, electronic remittances and payer fee schedules, and matched visits to claims, payments and contractual allowances. AI read the denial explanations and grouped problems the normal reports scattered across hundreds of categories. Plain matching rules did the arithmetic. Out came old claims never resubmitted, charges that never reached the clearinghouse, and underpayments written off by mistake. Billing staff checked and corrected each eligible claim. About $186,000 turned up. About $112,000 was actually collected.
What clients say
Very knowledgeable and timely. Willing to put things in simple terms if you are not a techy individual. Great customer service.
Every review on Google: five stars.
Which result goes missing every Monday?
Switching IT companies with twelve patients waiting? Ask anyway.
Got it.
Billy reads these himself. During office hours, we usually reply within an hour.
Need it faster? Call (817) 265-5000.
Rather talk it through?
Book 15 minutes with BillyPreview copy: nothing was sent.
Free check. How well is your business really covered? Twelve plain questions, about two minutes.