The photo left the chart.
A Camera app photo can end up in the camera roll, an iCloud or Google Photos library, a messaging app and a phone backup. Where the clinical app supports direct capture, we set it up so the right way is also the easy way.
Med spa IT in Dallas-Fort Worth
3 p.m. appointment. Her photos went straight to her chart. Not to the camera roll.3 p.m. appointment. Her photos went straight to her chart.
We check where treatment photos and their copies land, then resolve problems between the devices, photo app and patient chart.
We test where treatment photos land, including copies outside the chart.
We set up the devices used for treatment photos. When the photo app and the chart disagree, we trace it to the end.
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Trevor, your BDunn tech, testing the photo path from camera to secure folder
Your software, connected to the rest of the office.
The application is one part of the setup. We look after the computers, connections, access and recovery it depends on. When a problem crosses into the application, we work with its vendor to get the right people involved.
- PatientNow
- EnvisionNow
- Hydrafacial Syndeo
What we check first, from the clinical app to the camera roll.
One person holds every key.
We set up individual logins and a second administrator where the vendor allows it, and remove access the same day you tell us somebody has left. The keys: spa software, payments, email, the website, the photo app, financing, every device cloud.
The Syndeo is on your Wi-Fi too.
Devices like the Hydrafacial Syndeo connect over Wi-Fi for usage tracking, diagnostics and updates. We build and test a separate network for them, after the device vendor confirms calibration and updates still work.
Can you leave with your records?
Where are your records stored? Can the vendor restore one deleted record? Can you leave with them readable? PatientNow tells Essentials and EnvisionNow customers to export their data before the contract ends. We get the vendor’s answers in writing.
Patient records, HIPAA and Texas privacy
The photo can land in the chart and still sit on somebody’s phone. We check who can get in, and where each treatment photo really ends up.
HIPAA covers practices that send standard electronic health transactions. Texas patient-record law reaches further. We sign a Business Associate Agreement before we touch anything.
Four things we check
Guest access
Guest Wi-Fi belongs on its own network. We test that it can’t reach the computers that hold patient records.
Documentation and recovery
We write down what runs where, who has access and how it comes back. Then we test the restore.
Daily safeguards
A staffed security operations center (SOC) watches your computers 24/7/365. Multi-factor sign-in, email filtering, patching, and backups kept apart from everyday access, with restores tested.
Audits
We do your yearly security risk analysis and keep the IT evidence ready: who has access, multi-factor, encryption, backups and restore tests, patching, the incident log. When an auditor or your insurer asks the IT questions, we answer them or join the call. We help with the IT policies and staff training too.
AI at a med spa
Missed calls became booked visits.
We connected an AI receptionist to the spa’s scheduling and service information. It answered questions and booked eligible appointments, passing clinical questions to staff.
About 60 completed visits a month came from calls previously missed.
How it worked
A two-location med spa with a great reputation lost business every time the front desk got slammed. New clients call after hours asking about Botox pricing, consults, laser services and weekend openings. An AI receptionist out of the box knows none of that. We connected one to the spa’s Zenoti scheduling and phone system and loaded it with the spa’s own approved service descriptions, so it could answer real questions and book eligible appointments. Anything clinical goes straight to staff. Of about 180 missed calls a month, about 75 now become bookings and about 60 become completed visits.
What clients say
I love B Dunn. They have been my IT company for many years and have always taken really good care of our company. Billy is very knowledgeable and is able to quickly fix issues. I highly recommend this company. Five Stars!
Every review on Google: five stars.
Which phone has last month’s after photos on it?
Switching IT companies between treatments? Ask anyway.Switching to us
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